brand builder - ross smith
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ross smith on sleepy's conference

Quite often a business owner or management team are just too close to their business, on a day-to-day basis, to have a clear vision of some of the big issues that are affecting the business and may be holding it back from achieving its maximum potential.

Ross Smith has the expertise, talent, knowledge and commercial instincts to be able to quickly identify “a better way”, especially when that way involves your branding, marketing, advertising and sales activities. Thirty years of “face in the furnace” experience have prepared Ross for the challenges that SME business owners on five continents ask his help in solving. The A-Z of industry sectors he has consulted to includes:-

  • Automotive
  • Banking
  • Catering
  • Distribution
  • Engineering
  • Financial
  • Hospitality
  • Legal
  • Private Sector
  • Public Sector
  • Politics
  • Retail
  • Science and Technology
  • Zoos

One day spent with Ross looking at your company will give you an immediate five-fold return on your investment. Imagine what impact a full consulting project might have!

Many business owners who have invited Ross in to their companies find it hard to put into words exactly what happens when they're with Ross. All they can do is point to the incredible changes that have happened in their business lives since they met him – now it’s YOUR chance to experience Ross Smith first hand in YOUR business.

If you’re even slightly intrigued to see how Ross might add value to your organisation, please get in touch – and let action begin speaking louder than words!


Consulting Testimonials

I had the pleasure, and privilege, of meeting Ross Smith when I accompanied a select group of clients in 2007 on a business retreat. The company I work for as a Creative Writer had sent me, along with our clients, to a one week Management Resource retreat to help our esteemed clientele grow their business. This retreat included seminars, workshops and One-on-Ones with industry experts. Ross Smith was introduced to us as a "hands-on" marketeer with a proven business track record in marketing and especially marketing communications. It was his extensive knowledge in the area of Branding and identifying ones Brand DNA that made Ross the highlight of the entire week.

Each of our clients drew on Ross’ experience and wisdom in tackling the specific issues affecting their business. Our clients received personalised attention to address their issues for their respective businesses within their market. Ross took away some of the mystery surrounding branding and made the whole subject easier to understand, and helped our clients to see the relevance of a strong brand. His experience and vast knowledge in the areas of marketing communications, along with his confidence and quick wit, have been a constant inspiration to me. I truly value the time I spent learning from him.

JC Campos - Creative Director Rogers Media Group, Toronto Canada www.rogers.com


Mindshelf has been absolutely amazing for mcconnell bourn – the last 4 weeks we’ve worked closely with Ross and the team, progressing our brand and delivering an exceptional...amazing product that we know is going to be received beautifully into the market.

Being on the other side of the world (us in Sydney) I thought that it would be a huge challenge for us and  how technically we’d be able to get past the distance barrier, but I cannot say highly enough how fantastic, accessible, flexible and passionate the team are at Mindshelf, and I would recommend them to anyone around the world.

Samantha Bourn, mcconnell bourn. www.mcconnellbourn.com.au


We’ve just finished our presentation this morning of launching The Property Palace (previously ‘Realogy’. It has just been the most exhilarating experience and I am absolutely thrilled and delighted with what Ross and the Mindshelf team have done and what we’ve achieved together.

The Process was a really easy one, we just left everything up to Ross and his team, and it ended up fantastically – I couldn’t have asked for more. They were really really easy to deal with and I think the finished product says it all.

Suzy Neimeyer, The Property Palace (previously Realogy), www.thepropertypalace.com.au


We have very a distinctive brand, if anybody wants to have a look at it go and have a look at our website, courtiers.co.uk . A lot of that work has been done over the last 8 years by Mindshelf, and the change in how we look today is dramatically different to the way we looked in 2001.

The work Mindshelf has done for us over the past 8 years has been nothing short of amazing, and it’s also coincided with the most successful period the firm has ever experienced. It’s been a really, really interesting process and for anybody reading this I could give you one more tip. Always remember that whatever your brand looks like, it’s not about whether you like it or not – it’s about whether it does the job externally. Mindshelf helped us to identify who we are, with our brand, and allowed us to embark on a journey that discovered what our brand was. Today, after 8 years of working with Mindshelf, our brand just gets stronger and stronger with each progression that we make.

So, thank you very much Mindshelf....tremendous job, and if anybody wants to take a look at their work, just take a look at our website courtiers.co.uk

Gary Reynolds, Director and CIO | Jamie Shepperd, CEO | COURTIERS Investment Services


Mindshelf?   What a strange name. But now I get it. You take all the great ideas you have for a client’s business, which are clouded by operations, finances, personalities and more often than not, clouded by the blinding passion a business operator has for their own baby, and put all those ideas into a practical and powerful brand communication project which dominates the shelf of the mind of customers.

Mindshelf has meant to me, Purpose, Clarity, Focus and Organisation. Not just a great branding campaign – but the guidance to implement it as well. Not just sales leads pouring in the door, the ol’ “turn on the tap caper” – but the means to make sure the tap water is caught and does not flood your business and make it implode. (implosion has happened to my business many times, indeed, I could write the book on it. “How to stay in business whilst making a mess of every new initiative”). No more “let’s put an ad on radio and see what happens.” I will tell you what happens - the phone rings of the hook, the tech guy, the cleaner and any passing body capable of picking up a phone ends up answering calls and then pissing off every bothersome interruption to their day.   Mindshelf PLANNED our TV and radio campaign – right down to the very last detail. Then they stayed with me every step of the way.

With the help of Ross and his enormously capable team, including the very talented Leo, I can now stop and smell the coffee, so to speak. I can plan and see things differently and manage our success, not just create it.

Mindshelf has done more for our business, (and my sanity and confidence) than could surely be expected. Not just a great print, radio and TV campaign that has increased our revenue 10 fold. They are part of it – a vital part. I know they feel proud of our success and our success is their success too.

Lyndie Arkell CEO Ozetrainer May 2009


When I first met Ross Smith, some 7 years ago, I was in the process of expanding my accountancy firm. We were at one of those off-shore conferences, but unlike some conferences, this was serious 'work on your business' time. After taking a 'one on one' with Ross I could immediately tell this person would be a driving force in the development and strategy of the taking my company to the next level. The company became one of the largest sole practitioners accountancy practices in Australia with 5 offices and 30 professional staff. When I launched Perfect Vision Laser Correction in 2002, I had already sought advice from Ross Smith on the brand, marketing strategy and development. Within the first year of trading we were youngest but already the 2nd biggest in Australia in a very competitive and established industry. As a client colleague and friend of Ross, I am proud to recommend him and the team at Mindshelf to any prospecting client. His past experience and the results speak for themselves.
( Sherrif Iskander, Sydney, July 29, 2008 )


speaking
ross smith on sleepy's conference

"Enlightening, Entertaining, Informative, Captivating, Inspiring
  An hour just wasn't enough"

These are just some of the ways audiences feel about one of Ross' lively and sometimes "challenging" presentations.


Ross Smith just delivered the best marketing presentation I've ever seen!  ( John McGrath )


Fantastic Personality, made everything so logical, wish we'd had more of him  ( Matthew Gajda - FIT Bio )


I'll never forget "market to many by speaking to one"  ( John Hodge - Director, Grand Prix Mazda )


Excellent, 10/10 Brand building taken to the next level  ( Julie Davies - McKenzie Hall Pty )


Ross struck brand gold for us in less than an hour. Uncanny ability and a highly perceptive individual
( Billy Petreski - Director, Zone Fresh Gourmet Markets )



And here's a few things conference organisers have said:-


Crimsafe is a physical security system which uses a patented design incorporating aluminium framing and woven stainless steel mesh to form an aesthetically pleasing yet extremely strong physical barrier for screen security doors and windows.

The system is distributed to over 130 licenced manufacturers ("Licensees") spread around Australia. Crimsafe supplies the main componentry and the licensees measure, manufacture and install the product.

The Crimsafe product is well advertised on TV and radio around the country and has built a very well recognised brand over the last 14 years. However, while Crimsafe has done a very good job in developing truly high quality products with an enduring competitive advantage over opposition products, and has also done a very good job of brand marketing, in the end the actual sales to the market at the coal face is done by the network of licensees.

Here in lies the problem that Crimsafe has faced for some time, that is not being in control of the use of the brand as applied by the licensees' sales forces.

Crimsafe engaged Ross Smith of Mindshelf to assist with solving this problem. Ross and Mindshelf were the obvious choice for our company as the brand building experience that has come from an impressively successful track record in companies that Ross has either worked in as a director, or the many major brand companies he has assisted to success with brand sales and marketing, left us with no doubt that we could benefit greatly with his involvement.

The Crimsafe "Partnership for Profit" seminars were created and held in Brisbane and Sydney with participants from all over the country.

What we set out to achieve was a coordinated brand awareness resulting in a single mind set for all of our customers to channel this very specifically branded product into there own businesses. This had the effect of continuity of the Crimsafe brand and how it was leveraged into the licensees' businesses and they received a comprehensive "how to" guide from Ross in leveraging there own company brands in conjunction with the Crimsafe brand.

In all, these seminars lifted the bar for all of our licensees that attended and they all went away with fire in their bellies and a good plan to lift their companies profiles in their own right as well as leveraging there businesses off the Crimsafe brand.

In our view, the work carried out by Ross and the Mindshelf team, has enabled us to have a share in the way in which our licensees represent themselves and the Crimsafe product and they have now got tremendous respect for the input we have given and gladly share the details of their initiatives in the on going development of their businesses.

As a final note, the ownership that Ross takes when involving himself in your business is outstanding, as he certainly feels like he is one of the team and visa versa. He takes great pride in wanting to help, wanting your business to succeed and emparting proven methods for a winning outcome. Ross and the Mindshelf team are highly recommended by our company, but just don't tie him up too much as we will need him back again real soon.

  ( Steve Brabeck, Managing Director Crimsafe Security Systems, Sept 2010 )


You're worth your weight in Gold - a sure hit at any event!  ( Helen Lowy, McGrath Real Estate, Noosa, Sept 2009 )


Ross Smith, I would book him for every event we do if I could. I have rarely seen a speaker combine such fabulous content with the great energy and humour that Ross has. Every sentence of every session provides great business building content. Delegates always walk away with pages of notes...the take home value of his sessions is enormous, with many of his concepts completely new and different to anything our audience has heard before. His passionate marketing/branding sessions have been known to make many of our clients completely rethink their whole strategy.

Ross's marketing/technology sessions make people sit up and take notice. Its a challenging topic to cover but Ross makes the technology we should be using now and in the future seem exciting, a vital part of today's business and not at all too daunting.

With over 90% of our audience rating Ross as "excellent" he frequently rates as the top speaker at many of our events. He is a polished performer with business changing ideas and always an absolute pleasure to work with.

Ross was voted #1 speaker, ahead of our "star" International performer. The audience just couldn't get enough and there were queues to talk to him afterwards
  ( Leanne Howard, General Manager. Total Real Estate Training, Hayman Island, 2009-12-29 )


A joy to work with, accommodating, polished and totally in control of the audience from start to finish. We've enjoyed ten years of working with Ross over more than 30 events and he never fails to deliver an outstanding performance.
( Kate Lippiatt, Director Opportune Network )


One of the greatest branding and business brains I've met  ( Bob Longwell, CEO, Australian Radio Network )


Ross has a god given gift of being able to home in on the branding shortfalls of a business swiftly and precisely – and then solve those shortfalls in an extremely creative and effective way. One hour of Ross' presentation is equivalent to a day of high value consulting.  ( Jackie Furey CEO, Bedrooms to boardrooms )



And here's just some of the events where audiences have enjoyed Ross Smith

  • ARN "EPIC" launch, Sydney Opera House, Sydney, Australia
  • NARTA (Nat Ass of Retail Traders of Australia), Prague, Czech Republic
  • Total Real Estate Training Principals Event, Hayman Island
  • RER Network Kick Start, Queenstown, New Zealand
  • RER Network, Masterclass, Q1,Gold Coast, QLD, Australia
  • ARN/Opportune Network, Sound Business Plan, Fiji
  • ARN/Opportune Network, Sound Business Plan, Westin, Bali, Indonesia
  • ARN/Opportune Network, Sound Business Plan, Adelaide, Australia
  • ARN/Opportune Network, Sound Business Plan, Singapore
  • ARN/Opportune Network, Sound Business Plan, Le Meridien, Vanuatu
  • ARN/Opportune Network, Sound Business Plan, Kota Kinabalu
  • ARN/Opportune Network, Sound Business Plan, Sheraton Hotel, KL, Malaysia
  • ARN/Opportune Network, Sound Business Plan, Hong Kong
  • Goldwell International Conference, Le Meridien Phuket, Thaiiland
  • Indue, Leadership Conference, Victoria, Australia
  • GWR Radio Group, Annual Sales Conference, Dubai UAE
  • Just Cuts Annual Conference, Sanctuary Cove, QLD, Australia
  • FoodCo Annual World Conference, Sanctuary Cove, QLD, Australia
  • International Pest Controllers Conference, Barcelona, Spain
  • 180 Solutions, Westin Hotel, Vancouver, BC, Canada
  • 180 Solutions, Santa Fe, New Mexico
  • 180 Solutions, North Bay, Canada
  • 180 Solutions, Sudbury, Canada
  • 180 Solutions, Whistler Resort, Vancouver
  • Rogers Corporation, Annual Sales Conference, Toronto, Canada
  • UK 200 Group, Midland Hotel, Manchester, UK
  • Killgerm PC Academy, Hilton Hotel, Nottingham. UK
  • Noni B Annual Conference, Star City, Sydney, Australia
  • Balhousie Care Group, Annual Conference, Odeon, Dundee, Scotland
  • Graham Environmental Annual Conference, Dundee, Scotland
  • LNP (Liberal/National Party of Queensland ), Conrad Hotel, Brisbane
  • Sleepy's Annual Sales Conference, Gold Coast, QLD

Ross Smith with some famous names

Ross Smith with Andrew Winter

Ross and Andrew Winter at AREC 2010

Andrew is one of Australia's leading residential property experts who hosts the award-winning show "Selling Houses Australia".

At the 2010 8th Astra Awards Andrew was awarded the industry award for Most Outstanding Performance by a Presenter and Viewers Favourite Personality on subscription TV.

For the second year running Selling Houses Australia, Lifestyle Channel, also won the 2010 Astra award for most Outstanding Lifestyle Program and viewers Favourite Program



Ross Smith with Edward de Bono

Ross Smith shares the stage with Dr. Edward de Bono at Australian Real Estate Conference

"Not what is...but what could be" - that is the favourite saying of Edward de Bono, regarded by many to be the leading authority in the world in the field of creative thinking. Ross was invited to speak at the same conference and also MC the final day session with Dr de Bono.

"it was an awesome experience to meet and talk with someone with one of the greatest brains on earth" said Ross. "Dr de Bono has obviously impacted on the successes and fortunes of political leaders, industry captains, media moguls and entrepreneurs". "I'd love to be able to spend a week just listening to his views on life, humanity, business and lateral thinking, maybe on one of the many islands that Edward de Bono collects!".



Ross Smith with Peter Switzer

Peter Switzer

Peter Switzer has been a money man for newspapers, radio and television for over 18 years. He is a former lecturer of economics at the University of New South Wales and has authored numerous books on money, finance and business. They include Shares: Your Questions Answered, Beating Debt and Increasing Wealth and GST: Your Questions Answered, which was a best seller with over 120,000 copies sold.

Peter is one of the most sought after communicators on the Australian business speaking circuit and is founder and Chairman of Switzer Financial Services an accounting, business coaching and financial planning and firm.

Peter is a senior contributor to the business and finance pages of The Australian newspaper, a money columnist with the Daily Telegraph and business and finance commentator for 2GB, Vega FM and ABC radio. He also hosts the "Yes Coach" TV programme for Telstra and also is the anchor presenter of the business TV show "Switzer TV".

Ross has spoken at conferences with Peter twice recently, for FoodCo and TRET events


Ross Smith with Sir John

Sir John Harvey-Jones

Successful, outspoken industrialist who became the UK's most admired television troubleshooter.

Sir John Harvey-Jones, was a genial and genuine giant of British industry - the sort of man with whom a bear hug and a belly laugh seemed the most appropriate greeting once you got to know him ... which took about five minutes. He was best known as the star of the BBC Troubleshooter programmes, which ran to five series and several specials in the 1990s, in which he roamed the nation's assembly lines, telling other people how to run their businesses.



Ross Smith with Li Cin Xin

Li Cunxin – Mao's last Dancer

Li was born into utter poverty in Mao's communist China, at the age of 11 he was selected to train in Madame Mao's Beijing Dance Academy. And so began Li's journey. The 7 years of harsh training regime at the Beijing Dance Academy taught him discipline, resilience, determination and perseverance. Li's astounding drive and relentless hard work made him one of the best dancers China has produced.

Li has received Shepherd Centre's 2009 Australian Father of the Year Award and has been Honoured a Doctorate for his contribution to Arts and Literature by the Australian Catholic University.

Ross and Li spoke recently at a conference in Australia and share a love of and appreciation for Ross' home - Bali.


Ross Smith with Sheahan

Peter Sheahan

Peter Sheahan - successful entrepreneur, best-selling author, keynote speaker. Picture taken while speaking with Ross at FoodCo Annual conference, Sanctuary Cove, Gold Coast, QLD









Ross Smith with Jackie

Jackie Furey

Jackie Furey, CEO of Bedrooms to Boardrooms® and a university trained psychotherapist, is highly regarded as a specialist in the area of personal and professional relationships - in Australia and internationally.

In the past eight years Jackie has spoken in the major cities of Europe, United Kingdom, North America, Asia and Australasia to a wide range of audiences and has earned global respect from clients and peers for her insight into the human mind and sensitivity for human life.

Ross and Jackie collaborate regularly at conferences around the world - and as you can see have fun doing so!



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ross smith

In the UK, Australia, and increasingly around the world, Ross Smith is recognised as a brand and marketing visionary. His never ending and seemingly tireless ability to define, develop, design and deliver rich and engaging brand concepts coupled with highly effective corporate growth strategies, have made him a much “in-demand” consultant, speaker and business growth strategist. Powered by the lessons he learned over twenty two years at the coal face and at board level in the UK retail motor industry, primarily with Nissan and then Ford, and spurred on by an impressive high profile sales growth track record, Ross set up the highly respected brand consultancy “Mindshelf”.

CEO’s, Marketing Directors and SME business owners recognise in Mindshelf an organisation that has made an outstanding contribution to the growth and advancement of large and small companies and corporation the world by developing brand strategies over across an eclectic range of industries. Perhaps, most importantly though, Ross continues to identify ways to make even the humblest widget or concept stand out and have enormous appeal. Perhaps one of the most salient hallmarks of Ross and Mindshelf is the ability to make a brand leveraging project so understandable, logical – and affordable!

Mindshelf has a portfolio of clients right across the A-Z of industry sectors (from Automotive to Zoos covering B2B, B2C and a special interest in franchising). Now, from his` home base on the idyllic tropical island of Bali, Ross and Mindshelf now consult to and work “hands on” with clients from all over the world. Key Mindshelf staff also get the advantage of working in Bali from time to time throughout the year – and rarely does anyone turn THAT opportunity down!

Conference organisers around the world are keen to engage Ross for one of his typically well researched and energetically delivered presentation. “My combination of using humour as the vehicle to carry the underlying messages I want to share make a 2 hour presentation fly by” says Ross, “even in the after lunch graveyard spot”. Ross is rated Internationally as a “stand out presenter” and a “must have” conference speaker.

Audiences in places as far and wide as Fiji, Vanuatu, New Zealand, Australia, Singapore, Thailand, Malaysia, Borneo, Bali, Canada, USA, UK, Spain, Portugal, Italy, France, Holland and the UAE have been captivated by the content and style of his presentations.

“I learned more about branding and marketing communications in 90 minutes than I’d learned in my career” is a regular after speech comment made by delegates.

Ross Smith is a creative ideas factory on legs, coupled with razor sharp commercial understanding and ability. These talents have lead to him having a work-life balance that many of us can only dream of.
 
A lovely home in Bali, an International client list, and regular invitations to share his knowledge and his experiences with eager audiences around the world.

We hope you enjoy learning more about Ross and look forward to one day sharing his warmth, his experiences and his talent first hand!

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